Buying a Guitar: If you are considering a purchase or have questions about any of the items at NHP please email Nick directly at email@example.com or give us a call at (314) 635-7447 - We are typically around daily from 10am to 5pm CST and will be right with you if a voicemail is necessary.
Payment: For customers in the United States, we accept Mastercard, Visa, Discover, and American Express as well as PayPal and bank wire transfers. Please contact us at firstname.lastname@example.org for all transaction inquiries.
Packaging: NHP Guitars are traditionally packed and shipped within 48 hours of purchase. We pay heavy attention to detail when packing guitars to assure safe arrival through transit. All guitars are de-tuned to relieve neck tension and are always secured within a hard-shell case before going into proper box for shipment. Packing peanuts and bubble wrap to fill in all open spaces that would normally encourage movement when shipping.
Shipping: Guitars from Nick’s are shipped using either UPS or USPS and are always fully insured. Free Shipping is offered on all guitars purchased within the CONUS. Accommodation requests accepted for all shipments - please reach us at email@example.com for all questions and concerns.
International: International shipping is currently not offered at NHP Guitars - Thank you for understanding!
Authenticity Guaranteed: We guarantee the honest authenticity and accuracy on all descriptions of Guitars. Furthermore, we promise that the item will be everything that we say it is - No over hype here!
Playability Guarantee: All guitars that come through Nick's Hand-Picked are thoroughly inspected, cleaned, and corrected of any playability and electronic errors. A setup from your local tech. is always encouraged upon delivery but we provide all guitars with a professional setup before shipment.
Inspection Period: We gladly offer our customers a 48-hour inspection period upon arrival to allow for verification of authenticity and accuracy of description.
Return Policy: If you feel that we have misinterpreted anything, please contact Nick directly within 48 hours to inquire about a return. From there we ask you ship the guitar back to us, ideally in the original box. After we have received the guitar in the same condition as when it was sold, a full refund minus shipping charges will be promptly returned.
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